Refund and Returns Policy

Overview

At Priya Digital, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms for returns, refunds, and exchanges for items purchased on our website.

Returns

We accept returns under the following conditions:

  1. The item must be unused, in its original condition, and with all tags attached.
  2. The item must be returned in the original packaging.
  3. You must initiate the return within 7 days of receiving the product.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale”
  • Custom or personalized orders
  • Undergarments and intimate wear

How to Initiate a Return

To start the return process:

  1. Contact us at [email protected] with your order details and reason for return.
  2. Once your request is approved, we will provide you with a return address and further instructions.
  3. Ship the item back to us using a trackable shipping method. The return shipping cost is your responsibility.

Refunds

Once we receive your returned item, we will:

  1. Inspect the product to ensure it meets our return criteria.
  2. Notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days and credited to your original payment method. Please note that the original shipping fee is non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or contact your payment provider, as processing times may vary.
  2. Contact us at [email protected] if the issue persists.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email protected] within 7 days of receiving the product.

Cancellations

Orders can be canceled before they are shipped. To cancel your order, contact us as soon as possible at [email protected]. Once the order has been shipped, it cannot be canceled.

Contact Us

For any questions or assistance regarding our Refund and Returns Policy, feel free to reach out to us:

Priya Digital Email: [email protected]

Thank you for shopping with Priya Digital!